Wellness × Tech · 7 min read

The Wellness × Tech Frontier: Why Healthcare Founders Should Build Software

A small group of operators is fluent in both clinical reality and product. The next decade belongs to them.

By Summer Grays·
The Wellness × Tech Frontier: Why Healthcare Founders Should Build Software

There is a category of founder that the venture press has not yet learned to describe: the operator who runs a regulated healthcare business and ships consumer software at the same time. There are not many of us. There will be more.

Two literacies, rarely combined

Healthcare operators carry a literacy of consequence. We know what happens when a handoff fails, when a chart is wrong, when a person waits too long for an answer. Software founders carry a literacy of leverage. They know how to take an insight and let a system distribute it to a million people overnight.

The intersection of those two literacies is where most of the meaningful product work of the next decade will be done. Wellness is not a vertical; it is a frame for everything from social platforms to financial products to consumer hardware. Once you have been close to clinical work, you cannot help but design with that proximity in mind.

"The wellness × tech frontier is not a niche. It is a posture, and it changes everything you build."

Where to start

If you are a clinician or healthcare operator considering software: start with the workflow you already understand best, and build the smallest tool that removes one source of friction. The instinct to design for the principal — patient, user, member — is more valuable than any particular technical skill. The skill is learnable. The instinct, in my experience, is not.

Summer Grays
About the Author

Summer Grays.

Founder & CEO of Mercy Angels Hospice. Founder of My Butler AL. Featured on Indy Bosses. Writing on the working intersection of wellness and technology.

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